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Privacy Policy

Last Updated: 12 February 2026

Introduction

Service Care Team ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website servicecareteam.info and use our pet care services.

Information We Collect

We collect information that you provide directly to us when you:

  • Request information about our services
  • Schedule pet care appointments
  • Submit forms through our website
  • Communicate with us via phone, email, or other channels
  • Participate in surveys or promotions

Personal Information

The types of personal information we may collect include:

  • Name and contact information (email address, phone number, mailing address)
  • Pet information (name, breed, age, health conditions, behavioral characteristics)
  • Home access information (entry codes, key locations, alarm systems)
  • Veterinary contact information
  • Emergency contact details
  • Payment information

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookie data and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Provide and manage pet care services
  • Communicate with you about appointments, schedules, and your pet's wellbeing
  • Process payments and maintain financial records
  • Send service updates, GPS tracking data, and photo updates
  • Respond to your inquiries and provide customer support
  • Improve our services and website functionality
  • Comply with legal obligations and protect our rights
  • Prevent fraud and maintain security

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, GPS tracking technology, or website hosting. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your information.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data encryption for sensitive information
  • Access controls limiting who can view your information
  • Regular security assessments and updates
  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website. For more information, see our Cookie Policy.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal obligations
  • Objection: Object to certain processing of your information
  • Data Portability: Request transfer of your information to another service provider
  • Withdrawal of Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

Canadian Privacy Compliance

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada. We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate under the circumstances.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete that information promptly.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Service Care Team
3700 Rue Griffith
Montreal, QC, Canada
Email: [email protected]
Phone: +1 514-733-3030

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Professional pet care serving busy families and professionals throughout the Kitchener-Waterloo region with GPS-tracked walks, photo updates, and consistent care from our insured team.

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  • +1 514-733-3030
  • [email protected]
  • 3700 Rue Griffith
    Montreal, QC, Canada

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